Last updated: 11 November 2026
These terms apply when you buy digital sheet music from Benjamin Ward through this website. For order questions, cancellations, faults or complaints, email ben.ward@bjwproductions.co.uk and include your order reference if you have one.
What you are buying
The shop sells sheet music as downloadable PDF files. Nothing is posted to you. Check the song, voice type and key on the product page before paying. You will need an internet connection and a device with a PDF reader. You can save the file to your device and print it for your permitted use.
Prices and payment
Prices and the final total are shown in pounds sterling before you pay. There is no delivery charge for downloads. Any applicable tax is included in the displayed total. Your bank may charge its own currency-conversion fee if you pay from an account in another currency.
Stripe processes payment on Benjamin Ward's behalf. An order is accepted when payment is confirmed and the downloads are made available. An unfinished checkout is not a paid order. If a pricing or availability error prevents us from fulfilling an order, we will explain the problem and refund any payment for the affected items.
Getting your files
After successful payment, your downloads appear on the confirmation page and are emailed to the address you gave at checkout. Each link is valid for 30 days and allows 5 downloads. Save a copy of each PDF somewhere safe. These limits apply to the link, not to your right to use a copy you have already downloaded.
If a link expires or the email does not arrive, check your spam folder and use Resend my downloads. Fresh links go to the purchase email address and replace the previous links. Contact us if you still cannot access the files or entered the wrong email address.
Immediate supply and cancellation
Before paying, you must expressly request immediate supply of the PDFs and acknowledge that you lose the 14-day cancellation right once supply begins. Supply begins when the downloads are made available after payment. Your receipt confirms this choice. If you do not want immediate supply, do not complete this checkout; contact us before ordering.
This affects cancellation because you changed your mind. It does not remove your rights if a file is faulty, misdescribed or not supplied.
Faults, refunds and support
Your statutory rights apply, including the requirement for digital content to be of satisfactory quality, fit for purpose and as described. If there is a problem, contact us with your order reference and what went wrong. Where the law requires, we will provide a repair or replacement, a price reduction or a refund. Tell us promptly about a duplicate charge or the wrong file being supplied.
Refunds are returned through the original payment method. They usually arrive within 5 to 10 working days, depending on your bank. Download links for refunded songs may be withdrawn. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.
Using the sheet music
Copyright remains with the relevant writers and rights holders. Your purchase gives you a personal, non-exclusive licence to use the score for your own study, rehearsal and audition preparation, including a copy for an accompanist working with you. It does not transfer copyright or give you permission to sell, upload, publicly share or distribute the PDF or copies to other purchasers.
Public performances, recordings, broadcasts, adaptations and productions may need separate permissions or licences. Buying the score does not grant those rights. Contact us before using the work in a way that needs additional permission.
Privacy and disputes
Our privacy policy explains how we use order details, enquiries and mailing-list information.
Please contact us first so we can try to resolve any complaint. These terms are governed by the law of England and Wales. If you are a consumer, this does not take away mandatory protections or your right to bring a claim in the courts of your home country where the law permits.
The version of these terms in force when you order applies to that purchase. Later changes do not alter an existing order.